after sale customer service
return policy
We urge our clients to contact us in the event you are unhappy with your delivered products
RETURN POLICY
Last updated January 22, 2023
REFUNDS
All sales are final and no refund will be issued.
All items are tested to be in working order in a sterile environment before shipping from our warehouse
For the health, safety and peace of mind of our customers – and because of the intimate nature of the products we sell – Naughty and Nice cannot return or exchange any purchases unless these are defective. This means that products* designed to come into contact with any body part or body fluid is non-returnable and non-resalable:
- vibrators and dildos
- douche or enema kits
- anal toys, beads and plugs
- cock and ball devices, cock rings and cock sleeves
- gags and ropes
- women’s lingerie and men’s intimate wear
- lubrications, massage oils, condoms and body paints
PLEASE NOTE: Once these products leave the warehouse, they are considered used and therefore cannot be returned.
QUESTIONS
If you have any issues regarding your products or any questions concerning our return policy, please contact us at:
082 571 4494
info@naughtyandnice.co.za
We will assist where we can in accordance with our policy and the nature of the products we sell.
